Improving Satisfaction and the Quality of Elder Care

A Program Manual for Health Care Organizations and Caregiver Groups

• Programs designed to  appeal to all types of learners

• Support for mandated training requirements from the federal Centers for Medicare and Medicaid

• Evaluation strategies

• Quality improvement strategies for health care organizations - and caregiver groups

•   Satisfaction surveys to identify problems and, later, measure your successes

• Lesson plans, worksheets and transparency masters for the Caregiver's Satisfaction Guide

Read the Program Manual: Overview and Objectives 

Improving Satisfaction and the Quality of Elder Care: A Program Manual for Health Care Organizations and Caregiver Groups 

was written by Tom DeLoughry, Ed.D., and Kathy DeLoughry, M.S.   

It is available through programs sponsored by the Niagara Caregivers Network,  or from the Center for Health Management.